From the DWC: The Open Records Online Request Service is currently experiencing technical difficulties. They are “working on the issue” and harbor the hope to have the system working again soon. They advise If you need to submit a request, fax them (Hello, again, 1984) at 502-564-5732.
The online records request service has only been operational for a short period of time. Its usefulness, since that time, has been inconsistent.